Using VoIP? Here Are Four Cool Tools You May Not Be Taking Advantage Of!

If you switched to a VoIP service for the cost savings, you might not be aware of the “big business” tools it offers:

• Unified Messaging: In simple terms, this means one-stop access to voice mail and e-mail. E-mails can be translated to voice messages, and voice messages can be turned into e-mails. You can also set priorities so messages from key people get to the top of the list, and others…well, go into the “circular file.”
• Conferencing: VoIP systems can take the traditional audio conference to the next level, injecting collaboration capabilities so participants can exchange files, sync calendars and (given the right broadband connection) communicate via video.
• Find Me/Follow Me: This is a single-number forwarding function that lets callers find you or your employees whether they’re at their desks, in a hotel, working from home or on a job site.
• Auto Attendant: This feature answers incoming calls, lets you play music or prerecorded messages to callers on hold and supports a voice-mail tree that can route calls by employee to make your small shop appear much bigger to callers.